Polish Speakers: Remote Technical Support Advisor (Bulgaria) — Start 28 Sept

• We're recruiting for a Polish-speaking Technical Support Advisor role supporting a global healthcare technology brand in the diabetes care space. You'll be helping customers who use a connected medical device (hardware + app/platform), providing troubleshooting and guidance in Polish.
• If you're EU-authorised and open to Bulgaria (remote, with relocation support available), this could be a great fit.
• Role snapshot
• Position: Technical Support Advisor
• Language: Polish C2 + English C1
• Location: Bulgaria (Remote)
• Start date: 28 September
• Contract: Indefinite, standard employment contract
• Hours: 40/week, rotational shifts
• Operating hours: Mon-Sun 09:00-00:00
• Training: 6 weeks, Mon-Fri 09:00-18:00
• Salary + benefits
• Salary: €1,329/month gross (paid monthly)
• Performance bonus: up to 10% of gross salary after 3 months (KPI-based)
• Signing bonus: up to €2,000 paid in instalments (€500 + €300 + €300 + €100 x remaining 9 months)
• Meal allowance: €80-€100/month (based on days worked)
• Health insurance (private)
• Multisport and/or Coolfit cards
• Learning platform access
• Relocation support (if needed)
• Transport covered: flight / bus / train
• Accommodation support: €260/month for 3 months
• Eligible: EU citizens (no visa sponsorship)
• What you'll be doing
• Providing technical support for customers using a medical device + digital platform, including troubleshooting device issues
• Guiding users on product functionality and next steps
• Coordinating repair or replacement processes when needed
• Delivering excellent customer support and accurate documentation, following compliance and support procedures
• About the employer (confidential)
• You'll be employed by a large, well-established international customer experience (CX) services provider that runs support operations for major global brands. Full client details are shared during the process.
• Interested?
• Reply to this email with:
• Your CV (or LinkedIn)
• Your current location + whether you'd relocate to Bulgaria
• Your earliest start date

• Polish: C1 / C2 or native level
• English: B2 or above
• Eligible to work in the EU or able to obtain the right to work
• Strong communication skills and a customer-first mindset

Polish and English

€1,329 gross/month

• Relocation support where applicable (flight and initial accommodation)
• Paid training
• Private health insurance (role dependent)
• Performance bonus (role dependent)
• Permanent contract with a large international employer

Client: Wilkins Talent Solutions. Project: TBC. Questions: anneka@wilkinstalentsolutions.co.uk