Polish Customer Support - Major Sportswear Brand - Athens

• `=_ Work for One of the World's Largest Sportswear Brands! <õ<ñ
• Polish-Speaking Customer Advisor - Athens, Greece
• Location: Athens, Greece
• Language: Polish (Native / Near-Native) + English
• Contract: Indefinite
• Working Model: Hybrid - office-based during training and nesting, followed by a hybrid working model
• Ready to take your career to the next level with one of the world's largest sportswear brands?
• We're looking for Polish-speaking Customer Advisors to join an international team in Athens. If you're passionate about delivering great customer experiences, enjoy working in a fast-paced environment and have a natural ability to identify sales opportunities, this could be the perfect next step for you.
• =¼ The Role
• As a Polish-Speaking Customer Advisor, you'll be responsible for providing an excellent customer experience through professional and engaging communication.
• Your responsibilities will include:
• Managing incoming customer calls and emails
• Understanding and assessing customers' needs to achieve high satisfaction
• Building strong, long-term customer relationships through open and effective communication
• Providing accurate and complete information using the appropriate tools and systems
• Meeting individual and team customer service targets
• Handling customer cases efficiently and professionally
• Maintaining accurate records of customer interactions and account information
• Following established communication procedures, guidelines and company policies
• Identifying opportunities to upsell and generate additional revenue during customer interactions
• =ã What We're Looking For
• Native or near-native Polish
• Good command of English
• Previous customer service or sales experience is an advantage
• Strong telephone communication and active listening skills
• Excellent communication and interpersonal skills
• A customer-focused attitude and the ability to adapt to different customer personalities
• Good MS Office skills
• Ability to multitask, prioritise and manage your time effectively
• Confidence in identifying sales and upselling opportunities
• A professional and positive attitude
• =P Working Hours
• Polish: Monday-Friday, 09:00-19:00
• Saturday: 10:00-18:00
• Your schedule will be based within these operating hours.
• <“ Training & Hybrid Working
• You'll receive comprehensive training to ensure you're fully prepared for the role:
• 2.5 weeks initial training at the office
• 3-week nesting/academy period at the office
• Following the nesting period, the role will move to a hybrid working model
• Please note that the client may request employees to return to the office in the future, so candidates should be comfortable with this possibility.
• For WFH, you will need:
• A dedicated workspace suitable for working from home
• Internet meeting the required minimum speed of 8 Mbps download / 4 Mbps upload
• A speed test will be required
• =° Salary & Benefits
• €1,050 gross per month
• + 10% monthly performance bonus
• + Client bonus based on sales
• You'll also receive:
• Indefinite employment contract
• 14 salaries per year
• Daily meal voucher via Up Hellas Mastercard
• Private health insurance, including dental and optical care
• Mobility programme
• Employee events
• Free gym access
• Well-being activities
• Rooftop cinema with spectacular Acropolis views
• A dynamic and international working environment
• <
• Why Athens?
• Relocate to one of Europe's most vibrant capitals, enjoy a Mediterranean lifestyle, and work in an international environment surrounded by people from all over the world.
• If you're a Polish speaker with strong communication skills, a customer-first mindset and an interest in sales, this is an exciting opportunity to join a globally recognised sportswear brand.
• Interested? Get in touch: kevin@theryzergroup.com WhatsApp: +34 686 18 57 85

• Polish: C1 / C2 or native level
• English: B2 or above
• Eligible to work in the EU or able to obtain the right to work
• Strong communication skills and a customer-first mindset

Polish and English

€1,050 gross/month

• Relocation support where applicable (flight and initial accommodation)
• Paid training
• Private health insurance (role dependent)
• Performance bonus (role dependent)
• Permanent contract with a large international employer

Client: Wilkins Talent Solutions. Project: TBC. Questions: anneka@wilkinstalentsolutions.co.uk